Registration Information

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Registration Information

  • Q1 Can I register using a jointly-used e-mail address?

    A1 Yes, you can. But please note that all communication regarding transactions is sent by e-mail, so the details of your transactions will also be sent to the e-mail address you register. If this is a problem, we would recommend that you register a separate e-mail address.

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  • Q2 I have changed my address – are there any procedures I need to complete?

    A2 You need to follow the procedures to change your address. If you are doing this on the Internet, then log in on the members’ site, go to “Details of membership information” and press “Change membership information,” then register your change of address. Alternatively, you can inform our customer service center by e-mail or over the phone. In this case, we ask you to provide your membership number to allow us to deal with the matter smoothly.

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  • Q3 I have registered for membership but I have not received an e-mail from you. Why is that?

    A3 Please inquire at our customer service center by e-mail or by phone so that we can check on the status of your registration for membership. We apologize for any inconvenience. Please note that the cases listed below may be the reason that the e-mail has not arrived; we would ask that you be sure to check these before making any inquiry.   ・You may be unable to accept our e-mail due to your spam settings.  Please adjust your mail domain settings to allow you to receive e-mail from “@remit.co.jp”. Please check with your communications carrier for details of spam e-mail settings. ・Your e-mail address may be wrong.  Log in on…

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