Customer Satisfaction Survey Guidelines
1．Purpose of the Survey
SBI Remit conducts customer satisfaction surveys to collect customer feedback and requests regarding service quality and convenience, with the aim of providing better services.
The survey results will be used to improve our products and services and to consider the planning of new services.
2．Survey Overview
| Item | Details |
|---|---|
| Survey name | Customer Satisfaction Survey |
| Purpose | To improve services and enhance customer satisfaction |
| Eligible customers | Customers who have used our services |
| Number of responses | One response per person for each survey |
| Item | Details |
|---|---|
| Survey name | Customer Satisfaction Survey |
| Purpose | To improve services and enhance customer satisfaction |
| Eligible customers | Customers who have used our services |
| Number of responses | One response per person for each survey |
3．Survey Items
The survey will ask about items such as the following:
- Overall satisfaction with the service
- Evaluation of convenience
- Evaluation of service quality
- Usage status
- Requests for improvement and comments (free-text response)
4．Handling of Personal Information
Responses will be used only for the purpose of improving our services and conducting statistical analysis.
- Responses will not be disclosed in a way that identifies individual customers.
- Responses will not be provided to third parties, except when required by laws and regulations.
- Personal information will be managed appropriately in accordance with our Privacy Policy.
５．Reward for Responding
Customers who complete the survey may receive points that can be used toward fees, subject to the conditions specified by SBI Remit. Details of the reward, eligibility requirements, and timing of issuance will be announced separately in the survey invitation email, notice, or other related communications.
6．Notes
- If a response is found to contain false information, duplicate responses, or any other content deemed improper, it may not be eligible for the reward.
- Customers are responsible for any communication charges incurred when responding to the survey.
- We are unable to respond to individual inquiries regarding the survey content or survey results.
- Survey results will be compiled statistically and used to improve our services.
7．Contact Information
SBI Remit Customer Center
03-5652-6759
Business hours: Weekdays 9:00–18:00