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Using Our Services (Individual Customers)

  • Service process
  • Illustration of usage

1 Register for Membership (free of charge)

After you apply for membership, you will receive a Welcome Pack via courier within a week. This will contain the documents required to use our services. The Welcome Pack can only be delivered to the individual who applied for membership. Use the temporary login and password contained in the Welcome Pack to log in to the members’ site. Once you have accepted our terms and conditions, your membership registration will be completed.

*Note, you will not be able to use our service unless you accept the terms and conditions.

■ Identity verification is required to receive the welcome package. We use Sagawa Express’s “Recipient Verification Support” to verify your identity.

■ Sagawa Express will check if the name and address on the invoice matches your ID. Since our invoice has your name written in English / Roman letters, please show your ID (residence card issued by the Government of Japan) that can confirm your name in English / Roman letters.

■ Please note that Sagawa Express may not hand-out/release the Welcome package if the name and address on the residence card ID does not matches the name and address on the invoice.

■ Depending on the region, delivery by “Recipient Confirmation Support” may not be possible.

 

■ What is Identity Verification

Japan issued ID with photo

  ○Driver’s License

   ○Residence Card
  ○My Number Card (front side)

 

○Driver’s License


○Residence Card


○My Number Card (front side)


Reminder

If your residence card is written in kanji, you may be required to present your passport in addition to the above identification card in order to confirm the English notation of your name.

The Notification Card cannot be used for identity verification in Sagawa Express「”Recipient Verification Delivery Service”」. Please be careful.

 

  • Step1

    Apply for registration

  • Step2

    Receive
    Welcome Pack

  • Step3

    Initial login

  • Registration Completed Service is available from the next business day

*Depending on the region, “support to confirm the recipient” may not be available.

2 Remittance Request

After login, you can request a remittance from the International Remittance menu (you will first need to deposit funds in your reserve account). Once you register the recipient information, you will be able to send money using the Remit Card or the Furikomi Remittance Service.

3 Issue of Reference Number

Once the remittance request has been received, the Reference Number screen will appear.
A Reference Number will be sent to your registered e-mail address and by SMS.
Check your email if you have sent money using the Remit Card, Furikomi Remittance Service or Convenience Store Remittance Service.

Example of SMS notification of Reference Number

[SMS]
RN:12345678/AMOUNT:10.000.00PHP/NAME:firstnamexxxxx/RATE:0.511565PHP

[Explanation]
RN : Reference Number
AMOUNT：Amount to be received
NAME: Name of the recipient (first name only)
RATE： conversion rate

*See below if you are unable to receive our SMS.
Is your cellphone / smartphone set to “reject incoming messages” under your incoming SMS settings?
Are you in an area with poor network reception, or is your phone set to airplane mode?
Are you receiving data through WiFi (WLAN)?
Is your phone configured to receive SMS? (You may not have a service contract or the cell phone (device) you are using may not support SMS)

4 Transaction

  • Cash pick-up

    The recipient can pick up the remittance in cash at a MoneyGram office in the specified country by presenting the Reference Number and personal ID.

  • Transfer to bank account

    Check that the funds have been credited to your specified bank account.
    Note that the amount of time required for funds to arrive will differ depending on the receiving country and the remittance method.

We ask that the following be handled by the individual.

  • • Deposit (transfer) funds to the bank account to be used for online remittance
  • • Deposit (transfer) funds to the bank account to be used for the Furikomi Remittance Service
  • • Register the bank account to be used for withdrawal

*From the viewpoint of prevention of money laundering or terrorist financing (AML / CFT), we do not accept remittance of funds other than the member of SBI Remit (Only members/senders own funds are acceptable). Please note that we will refuse the transaction if the fact that the money was sent on behalf of someone else is found.

The maximum amount / frequency of transactions that can be handled per month are as follows:

1. Remittance requests
The amount that can be remitted at one time is up to 1 million yen based on laws and regulations. In addition, if an overseas partner has set its own upper limit, the limit will be applied (however, it will not exceed 1 million yen). In addition, the amount that can be remitted per year (January 1st to December 31st) is, in principle, up to 5 million yen, and the number of times that can be remitted is, in principle, up to 20 times a month.

2. Receiving requests
The maximum amount that can be transferred at one time is the equivalent of US$10,000. However, it cannot exceed 1 million yen. In addition, the amount that can be remitted per year is, in principle, up to 5 million yen, and there is no limit to the number of times.

Remittances for living expenses/educational expenses

  • Send money for living expenses to family and relatives living overseas.
  • Send money for living expenses and educational expenses to children studying overseas.
Benefits
  • Remittance certificates are issued free of charge, which is required to apply for dependents’ tax deductions.
  • Recipients can pick up funds in cash at the closest agent even without a local bank account.

Payment for goods

  • Purchase goods sold abroad
Benefits
  • Reasonably priced services, even for small remittance amounts.
  • Send money from home. No need to go to the bank.

Sending funds to yourself

  • Receive funds while abroad to pay for travel expenses during a business trip.
  • Receive funds while abroad to pay for travel costs while on personal travel.
Benefits
  • Remit money via the internet to yourself while abroad.
  • Recipients can pick up funds in cash from the closest agent even without a local bank account.