FAQ (Account Cancellation)

Customers can cancel their SBI Remit NEOBANK account by themselves by accessing the NEOBANK website from the SBI Remit smartphone application and going to “Customer Information” – “Customer Information Inquiry/Change” screen.

Note that this cancellation procedure requires you to register an account at another bank in Japan to which the cancellation settlement amount will be transferred.

Therefore, please prepare a bank account in Japan other than the SBI Remit NEOBANK account where your registered name is the same.

 

Please follow the steps below to go to the target screen.

 

① Log in to the SBI Remit smartphone app and tap the NEOBANK button.

 

② After going to the SBI Remit NEOBANK top page, tap “Customer Information Inquiry/Change”

 

③ Go to the “Customer Information Inquiry/Change” screen

 

④ Scroll down the “Customer Information Inquiry/Change” screen and tap “Cancel Representative Account”.

 

⑤ Go to the “Cancel Representative Account” screen

Follow the screen to close your SBI Remit NEOBANK account.