FAQ
General Services
Remittance services
About the SBI Remit
Usage summary
- How many days does it take from applying for membership until I can send funds?
- Will I be able to get the service if I don’t have an e-mail address?
- How long will membership registration last?
Fees
- How much are the remittance fees?
- Are there any costs required upon receiving and upon sending, apart from the remittance fees?
Other
Deposit/Receipt
Deposits
- Can I change the payee bank for my Internet remittance bank account or my Furikomi remittance account?e bank to which transfers are made from the Furikomi remittance account and the remittance reserve account?
- Can I make a remittance if the total amount of my deposit is less than the fees?
- Is there a fee for making a deposit?
Receiving / Overseas
- How can I check that the recipient has received the funds remitted?
- Does the recipient need to pay any costs?
- For what period is cash pick-up available? And does the rate change?
Receiving / within Japan
Overseas remittances
Remittance requests
- I don’t know the recipient’s bank account details. Can I send funds?
- Why do you need to know the telephone number and e-mail address of the recipient?
- Can the remittance be canceled once the remittance request has been processed?
- Once a remittance request has been processed, can I change the details?
Points to note when making remittance requests
- Please tell me the upper limit for a single remittance. Also, are there any limits on the number of remittances I can make and their total value?
- Can remittances be used to pay for on-line gaming and gambling?
- What exchange rate (at which specific point in time) is used to convert the funds remitted? After I deposited funds at a convenience store, the exchange rate in the email I received was different from that shown on the screen at the time the remittance was processed. Why is that?
Time required
Other
- I am trying to complete the remittance process on the Internet, but it is not getting anywhere. What should I do?
- When a convenience store order number is issued after a remittance of funds is requested at a convenience store, how long is the number valid? Also, how long is the receipt issued at a Multi-copy machine valid?
Membership Registration
Qualifying for membership
Registration Information
- Can I register using a jointly-used e-mail address?
- I have changed my address – are there any procedures I need to complete?
- I have registered for membership but I have not received an e-mail from you. Why is that?
The process for becoming a member
Other
Corporate members
Changes to membership information
The process for becoming a member
Other
Neobank SBI Remit
Account transfer registration method
How to set up salary receiving account
If you have trouble receiving various cards
- How will I receive my cash card with debit facility once the initial setup is complete?
- How will I receive my ID number card after opening my account?
How to change the display language
Residency period update
- I forgot to update the date of expiry of my residency, so I cannot use do transactions from SBI Remit NEOBANK. Do I need to go through any procedures to do banking transactions again?
- I have renewed my Residence card. How can I update the date of expiry of my residency registered in SBI Remit NEOBANK?
- When do I need to update the date of expiry of my residency?
About available Services
If you have trouble with money transfer
- How much is the transfer fee?
- Is it possible to transfer funds to other bank accounts besides SBI Remit NEOBANK accounts?
- How can I make a transfer?
Using ATMs and cards
Use of your account after returning to your country
- Will it be canceled even if I return home temporarily?
- What happens to the balance remaining in my account when I return to my country?
- Do I need to cancel my account after returning to my country?
- Can I continue to use my account after I return to my country?
Account Usage after Re-Entry
About opening an SBI Remit NEOBANK account
- How can I open an SBI Remit NEOBANK account?
- Are there any application requirements for SBI Remit NEOBANK?
Usage Limit
- How can I check or change my transfer limit?
- How can I check or change the withdrawal limit on my cash card?
- How can I check or change my debit card limit?
Account information
Initial Settings
- The initial setup has failed because authorization is not done on the Debit application screen.
- I don’t know my Identification (ID) number.
- I don’t know how to set the initial settings.
- I don’t know how to log in.
Various Cards
- How can I change or reset my debit PIN?
- How can I change my cash card PIN?
- I made a mistake with my cash card PIN and now my cash card is not working. Do I need to do anything to reactivate my card?
- I have lost my cash card with debit facility/ID number card. What do I need to do?
- How can I reissue a cash card with debit facility or my ID number card?
User name and various passwords
- How do I change my registered information?
- How do I check my user name?
- I have forgotten all my passwords. How do I reset each password?
- How do I reset my WEB login password or WEB transaction password?
- What are SBI Remit NEOBANK user names and various passwords used for?
Account Cancellation
Restrictions on Transactions
