Neobank SBI Remit

Q1 How do I register for online account transfer?

A1 Follow the steps below to register.   ①Proceed with the online acceptance procedure for account transfer …

Q2 How do I register for an account transfer by mail?

A2 Follow the steps below to register.   ①Apply for account transfer to the collection company using the &#8…

Q1 I don’t know how to set my account as a Salary account.

A1 Go to the NEOBANK website from the SBI Remit application and check the “Salary Receipts” page unde…

Q1 How will I receive my cash card with debit facility once the initial setup is complete?

A1 The cash card with debit facility will be sent to your registered address by registered mail, so please pick i…

Q2 How will I receive my ID number card after opening my account?

A2 The ID number card will be sent to your registered address by registered mail, so please pick it up. It takes …

Q1 How do I change the translation language?

A1 Go to the NEOBANK website from the “SBI Remit” application to switch to the automatic translation …

Q1 I forgot to update the date of expiry of my residency, so I cannot use do transactions from SBI Remit NEOBANK. Do I need to go through any procedures to do banking transactions again?

A1 Three months prior to the expiration date of your residency, SBI Remit will send you an email to renew the dat…

Q2 I have renewed my Residence card. How can I update the date of expiry of my residency registered in SBI Remit NEOBANK?

A2 Three months prior to the expiration date of your residency, SBI Remit will send you an email to renew the dat…

Q3 When do I need to update the date of expiry of my residency?

A3 Update before your residency period expires. If the date of expiry of your residency is not updated, transacti…

Q1 Which of the SBI Remit NEOBANK services can I use?

A1 Please refer to the “SBI Remit NEOBANK Services Introduction Page” for information on the products…

Q1 How much is the transfer fee?

A1 There are no fees for fund transfers between SBI Remit branch accounts.

Q2 Is it possible to transfer funds to other bank accounts besides SBI Remit NEOBANK accounts?

A2 You cannot transfer to any other bank account. Transfers can only be made between SBI Remit NEOBANK accounts.

Q3 How can I make a transfer?

A3 To make a transfer, go to the NEOBANK website from the “SBI Remit” smartphone application and clic…

Q1 How can I use ATMs and what are the fees?

A1 You can check on the “When in trouble with using an ATM” page under “Contact Us” by going to…

Q2 How can I use a cash card with debit facility?

A2 In addition to being able to withdraw cash (Japanese yen) from ATMs as a cash card, it can also be used to mak…

Q1 Will it be canceled even if I return home temporarily?

A1 Even in the case of a temporary return, your bank account will be automatically closed.

Q2 What happens to the balance remaining in my account when I return to my country?

A2 The balance in your bank account can be received upon your return through the International money transfer ser…

Q3 Do I need to cancel my account after returning to my country?

A3 Customers do not need to do this on their own. When you return to your country, SBI Remit will be notified by …

Q4 Can I continue to use my account after I return to my country?

A4 You cannot use your account after returning to your country. Your account will be canceled automatically.

Q1 Can I open another SBI Remit NEOBANK account after I come back to Japan?

A1 It is possible to open another SBI Remit NEOBANK account after re-entry. Start by applying for the SBI Remit S…

Q1 How can I open an SBI Remit NEOBANK account?

A1 Application for opening an SBI Remit NEOBANK account can only be made through the “SBI Remit” smar…

Q2 Are there any application requirements for SBI Remit NEOBANK?

A2 To apply for SBI Remit NEOBANK, you must meet the following conditions. In addition, for actual use, you need …

Q1 How can I check or change my transfer limit?

A1 Go to the NEOBANK website through the SBI Remit smartphone app to check and change your transfer limit on the …

Q2 How can I check or change the withdrawal limit on my cash card?

A2 Go to the NEOBANK website through the SBI Remit smartphone app to change the withdrawal limit of your cash car…

Q3 How can I check or change my debit card limit?

A3 Go to the NEOBANK website through the “SBI Remit” smartphone app to check and change your debit ca…

Q1 How can I check my account information such as branch code and account number?

A1 You can go to the NEOBANK website from the “SBI Remit” smartphone app to check your account inform…

Q1 The initial setup has failed because authorization is not done on the Debit application screen.

A1 The WEB transaction password and ID number are essential for debit application. The WEB transaction password a…

Q2 I don’t know my Identification (ID) number.

A2 The ID number is printed on the back of the ID number card.   [ID Card Front Side]   [ID Card Back S…

Q3 I don’t know how to set the initial settings.

A3 ▪ For the initial setting method, see SBI Remit NEOBANK Guidance Page.

Q4 I don’t know how to log in.

A4 You can log in by tapping the “NEOBANK” button on the “SBI Remit” smartphone applicati…

Q1 How can I change or reset my debit PIN?

A1 To change or reset the debit PIN, you need to apply for re-issuance of the card (for which a fee is charged). …

Q2 How can I change my cash card PIN?

A2 Go to the NEOBANK website from the “SBI Remit” smartphone app to change it from the “Custome…

Q3 I made a mistake with my cash card PIN and now my cash card is not working. Do I need to do anything to reactivate my card?

A3 Please reset your cash card PIN. After the resetting is completed, the cash card can be used with the new PIN….

Q4 I have lost my cash card with debit facility/ID number card. What do I need to do?

A4 Immediately report the loss of your card. You can report loss of card on the “Lost or Damaged Cards&#822…

Q5 How can I reissue a cash card with debit facility or my ID number card?

A5 You can apply for re-issuance of your card by accessing the NEOBANK website from the “SBI Remit” s…

Q1 How do I change my registered information?

A1 To change your address, phone number, or e-mail address, please complete the change procedure on the “SB…

Q2 How do I check my user name?

A2 You can check it on the “Customer Information Inquiry/Change” screen in “Customer Informatio…

Q3 I have forgotten all my passwords. How do I reset each password?

A3 You will need to reissue a temporary login password. Follow the procedure on the “Reissue Temporary Logi…

Q4 How do I reset my WEB login password or WEB transaction password?

A4 Go to the NEOBANK website from the “SBI Remit” application, and go to the “If you are having…

Q5 What are SBI Remit NEOBANK user names and various passwords used for?

A5 ▪ Web Login Password Required for the following procedures. ①Reset WEB transaction password ②Login for the onl…

Q1 I no longer need my SBI Remit NEOBANK account. What is the procedure for closing an account?

A1 Customers can cancel their SBI Remit NEOBANK account by themselves by accessing the NEOBANK website from the S…

Q1 I am unable to make deposits and withdrawals. What do I need to do make deposits and withdrawals again?

A1 Check if any of the following situations apply to you.   SBI REMIT NEOBANK may restrict the use of your a…