Overseas remittances FAQ - top page Remittance requests Q1 I don’t know the recipient’s bank account details. Can I send funds? A1 Yes, you can. If you don’t know the recipient’s bank account details, the money can be picked up in cash over … Read more Q2 Why do you need to know the telephone number and e-mail address of the recipient? A2 You do not have to complete details of the recipient’s telephone number and e-mail address. However, if … Read more Q3 Can the remittance be canceled once the remittance request has been processed? A3 In the case of Cash pick-up, the remittance request can be canceled from the members’ site provided the remitt… Read more Q4 Once a remittance request has been processed, can I change the details? A4 No, you can’t. The remittance request can be canceled, provided the remitted funds have not yet been rec… Read more Points to note when making remittance requests Q1 Please tell me the upper limit for a single remittance. Also, are there any limits on the number of remittances I can make and their total value? A1 The maximum amount for a single remittance is the equivalent of 1 million yen. Note that the number of remitta… Read more Q2 Can remittances be used to pay for on-line gaming and gambling? A2 Our services cannot be used for the following purposes: ・To send money to buy foreign-issued lottery tickets w… Read more Q3 What exchange rate (at which specific point in time) is used to convert the funds remitted? After I deposited funds at a convenience store, the exchange rate in the email I received was different from that shown on the screen at the time the remittance was processed. Why is that? A3 The applicable exchange rate varies depending on the remittance method. Please see below for details. O… Read more Time required Q1 How long does it usually take until cash can be picked up locally, or until it is deposited in the account? A1 This depends on the remittance method. It can take a minimum of just 10 minutes, but usually it can be receive… Read more Other Q1 I am trying to complete the remittance process on the Internet, but it is not getting anywhere. What should I do? A1 The reason you cannot send funds via the Internet may be as follows. ・There is no money in your reserve accoun… Read more Q2 When a convenience store order number is issued after a remittance of funds is requested at a convenience store, how long is the number valid? Also, how long is the receipt issued at a Multi-copy machine valid? A2 When a convenience store order number is issued after a remittance of funds is requested at a convenience stor… Read more FAQ - top page