Overseas remittances

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Time required

  • Q1 How long does it usually take until cash can be picked up locally, or until it is deposited in the account?

    A1 This depends on the remittance method. It can take a minimum of just 10 minutes, but usually it can be receive…

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Remittance requests

  • Q1 I don’t know the recipient’s bank account details. Can I send funds?

    A1 Yes, you can. If you don’t know the recipient’s bank account details, the money can be picked up in cash over …

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  • Q2 Why do you need to know the telephone number and e-mail address of the recipient?

    A2 You do not have to complete details of the recipient’s telephone number and e-mail address. However, if …

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  • Q3 Can the remittance be canceled once the remittance request has been processed?

    A3 In the case of Cash pick-up, the remittance request can be canceled from the members’ site provided the remitt…

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  • Q4 Once a remittance request has been processed, can I change the details?

    A4 No, you can’t. The remittance request can be canceled, provided the remitted funds have not yet been rec…

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Points to note when making remittance requests

  • Q1 Please tell me the upper limit for a single remittance. Also, are there any limits on the number of remittances I can make and their total value?

    A1 The maximum amount for a single remittance is the equivalent of 1 million yen. Note that the number of remitta…

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  • Q2 Can remittances be used to pay for on-line gaming and gambling?

    A2 Our services cannot be used for the following purposes: ・To send money to buy foreign-issued lottery tickets w…

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  • Q3 What exchange rate (at which specific point in time) is used to convert the funds remitted? After I deposited funds at a convenience store, the exchange rate in the email I received was different from that shown on the screen at the time the remittance was processed. Why is that?

    A3 The applicable exchange rate varies depending on the remittance method. Please see below for details.   O…

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Thailand

  • Q1 Can I remit to my own account at other banks besides Siam Commercial Bank?

    A1 Of course. (For more details, please go through List of countries / regions where remittance is permitted)

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  • Q2 How much of the maximum limit for Thailand’s bank account remittance?

    A2 Up to 1 million yen according to SBI Remit’s ceiling level (the maximum amount might be varied upon each benef…

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  • Q3 Which document should I need specially for Thailand’s bank account remittance?

    A3 The bank account’s evidence e.g. Passbook copy

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  • Q4 Can I send funds to an account at Bangkok Bank in Thailand?

    A4 Sorry, but you can’t send money to a Bangkok Bank account. For details, please see Thailand under “list of cou…

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Cambodia

  • Q1 Can I transfer to some other bank besides ACLEDA?

    A1 Sorry, currently only ACLEDA bank is available.

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  • Q2 What is the maximum amount per single remittance?

    A2 The maximum for a single remittance to Acleda Bank is 2500 USD.

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  • Q3 I want to register a “transfer to bank” account to ACLEDA bank account in Cambodia. What should I do?

    A3 A copy of recipient’s personal ID card and Acleda bank account passbook are required.

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  • Q4 I want to send one million JPY. What should I do?

    A4 You can make 4 separate remittances while paying the remittance fees of 4 times.

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Other

  • Q1 I am trying to complete the remittance process on the Internet, but it is not getting anywhere. What should I do?

    A1 The reason you cannot send funds via the Internet may be as follows. ・There is no money in your reserve accoun…

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  • Q2 For people from Myanmar, male names add the honorific “U”, while “MA” is used for female names. Is this required when registering a recipient?

    A2 No, it is not.

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  • Q3 Can remittances for commercial purposed be made to Australia? Does anything need to be taken when receiving the remittance, regardless of the amount?

    A3 Sorry, but you can’t send money for commercial purposes as this is not allowed. Note that when the recipient p…

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  • Q4 When a convenience store order number is issued after a remittance of funds is requested at a convenience store, how long is the number valid? Also, how long is the receipt issued at a Fami-port valid?

    A4 When a convenience store order number is issued after a remittance of funds is requested at a convenience stor…

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  • Q5 Russia and Ukraine are countries where remittances are restricted – in which currencies can funds be received?

    A5 The recipient can receive remittances in Dollars (USD) or Euros (EUR). For details, please see Europe under &#…

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  • Q6 Can I remit funds for receipt in a US account?

    A6 Sorry, but funds remitted to the US can only be picked up in cash.

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  • Q7 What forms of personal ID can be used when making a cash pick-up in the Philippines?

    A7 Acceptable forms of ID are a driver’s license; a passport; and postal ID (ID issued by the Post Office)

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