FAQ (Using ATMs and cards)

In addition to being able to withdraw cash (Japanese yen) from ATMs as a cash card, it can also be used to make payments at stores with the Mastercard logo.

Like a credit card, it can be used to pay for in-store and online shopping, and alike, and since the amount is debited from your bank account at the same time you use it, it is easy to manage without worrying about overspending.

If you use the card for payment at a store, please tell them “by card” or “by Mastercard”. If you are asked how many times you would like to make a payment, please tell them “one time”.

 

If you are unable to use your cash card with debit facility, please go to the following page and check if any of the listed situations applies to you.

Go to the SBI Remit NEOBANK website from the SBI Remit application and check the “Having trouble with my Debit Card: Unable to use the Card” page under “Debit Card”.

 

Please follow the steps below to go to the target screen.

 

① Log in to the SBI Remit smartphone app and tap the NEOBANK button.

 

②After going to the SBI Remit NEOBANK top page, tap “≡” on the upper left corner.

 

③Tap “Debit Card” in the menu.

 

④After moving to the “Debit Management” page, tap “When in trouble”.

 

⑤Tap “Unable to use the Card” in the menu that appears.

 

⑥Go to the “Unable to use the card” page

Check the items on the “Unable to use the Card” page to see if any of these situations apply to you.