Membership Registration

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The process for becoming a member

  • Q1 Do I have to pay to register as a member?

    A1 Membership registration is free of charge. And there are no annual membership fees.

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  • Q2 How much are the remittance fees?

    A2 The fees vary depending on the country and region where the remittance is received. Please see “Fee” for details

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  • Q3 Do I have to become a member to make a remittance?

    A3 Yes. Our services are only available to members, so you must register for membership. Please see Using Our Services (Individual Customers) for details from membership registration up to the remitting of funds.

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Registration Information

  • Q1 Can I register using a jointly-used e-mail address?

    A1 Yes, you can. But please note that all communication regarding transactions is sent by e-mail, so the details of your transactions will also be sent to the e-mail address you register. If this is a problem, we would recommend that you register a separate e-mail address.

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  • Q2 I have changed my address – are there any procedures I need to complete?

    A2 You need to follow the procedures to change your address. If you are doing this on the Internet, then log in on the members’ site, go to “Details of membership information” and press “Change membership information,” then register your change of address. Alternatively, you can inform our customer service center by e-mail or over the phone. In this case, we ask you to provide your membership number to allow us to deal with the matter smoothly.

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  • Q3 I have registered for membership but I have not received an e-mail from you. Why is that?

    A3 Please inquire at our customer service center by e-mail or by phone so that we can check on the status of your registration for membership. We apologize for any inconvenience. Please note that the cases listed below may be the reason that the e-mail has not arrived; we would ask that you be sure to check these before making any inquiry.   ・You may be unable to accept our e-mail due to your spam settings.  Please adjust your mail domain settings to allow you to receive e-mail from “@remit.co.jp”. Please check with your communications carrier for details of spam e-mail settings. ・Your e-mail address may be wrong.  Log in on…

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Qualifying for membership

  • Q1 Can I apply on behalf of a company?

    A1 Yes, you can. Please see Usage procedures (corporate customers) for details of membership registration.

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  • Q2 I am already a member. Can I create another user name?

    A2 No, you can’t. You are limited to one user name per person to prevent illegal use such as money laundering, etc.

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Other

  • Q1 Today I received my Welcome Pack. I am in a hurry and would like to send money straight away today – is this possible?

    A1 Sorry, you can’t send money until the business day after the day you receive the Welcome Pack.

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