Membership Registration

Q1 Can I apply on behalf of a company?

A1 Yes, you can. Please see Usage procedures (corporate customers) for details of membership registration.

Q2 I am already a member. Can I create another user name?

A2 No, you can’t. You are limited to one user name per person to prevent illegal use such as money laundering, et…

Q1 Can I register using a jointly-used e-mail address?

A1 Yes, you can. But please note that all communication regarding transactions is sent by e-mail, so the details …

Q2 I have changed my address – are there any procedures I need to complete?

A2 You need to follow the procedures to change your address. If you are doing this on the Internet, then log in o…

Q3 I have registered for membership but I have not received an e-mail from you. Why is that?

A3 Please inquire at our customer service center by e-mail or by phone so that we can check on the status of your…

Q1 Do I have to pay to register as a member?

A1 Membership registration is free of charge. And there are no annual membership fees.

Q2 Do I have to become a member to make a remittance?

A2 Yes. Our services are only available to members, so you must register for membership. Please see Using Our Ser…

Q1 Today I received my Welcome Pack. I am in a hurry and would like to send money straight away today – is this possible?

A1 Sorry, you can’t send money until the business day after the day you receive the Welcome Pack.