Overseas remittances

Q1 I don’t know the recipient’s bank account details. Can I send funds?

A1 Yes, you can. If you don’t know the recipient’s bank account details, the money can be picked up in cash over …

Q2 Why do you need to know the telephone number and e-mail address of the recipient?

A2 You do not have to complete details of the recipient’s telephone number and e-mail address. However, if …

Q3 Can the remittance be canceled once the remittance request has been processed?

A3 In the case of Cash pick-up, the remittance request can be canceled from the members’ site provided the remitt…

Q4 Once a remittance request has been processed, can I change the details?

A4 No, you can’t. The remittance request can be canceled, provided the remitted funds have not yet been rec…

Q1 Please tell me the upper limit for a single remittance. Also, are there any limits on the number of remittances I can make and their total value?

A1 The maximum amount for a single remittance is the equivalent of 1 million yen. Note that the number of remitta…

Q2 Can remittances be used to pay for on-line gaming and gambling?

A2 Our services cannot be used for the following purposes: ・To send money to buy foreign-issued lottery tickets w…

Q3 What exchange rate (at which specific point in time) is used to convert the funds remitted? After I deposited funds at a convenience store, the exchange rate in the email I received was different from that shown on the screen at the time the remittance was processed. Why is that?

A3 The applicable exchange rate varies depending on the remittance method. Please see below for details.   O…

Q1 How long does it usually take until cash can be picked up locally, or until it is deposited in the account?

A1 This depends on the remittance method. It can take a minimum of just 10 minutes, but usually it can be receive…

Q1 I am trying to complete the remittance process on the Internet, but it is not getting anywhere. What should I do?

A1 The reason you cannot send funds via the Internet may be as follows. ・There is no money in your reserve accoun…

Q2 When a convenience store order number is issued after a remittance of funds is requested at a convenience store, how long is the number valid? Also, how long is the receipt issued at a Multi-copy machine valid?

A2 When a convenience store order number is issued after a remittance of funds is requested at a convenience stor…