Overseas remittances

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Time required

  • Q1 How long does it usually take until cash can be picked up locally, or until it is deposited in the account?

    A1 This depends on the remittance method. It can take a minimum of just 10 minutes, but usually it can be received within 1-3 hours. However, please note that it may take longer than this, regardless of the method used, if we need to carry out administrative procedures such as secondary checks on the purpose of the remittance or similar. Below is a list of (target) times to receipt for each remittance method. Furikomi Remittance If funds are deposited within banking business hours, the report is sent to us within 30 minutes to 1 hour. Once we have checked the deposited funds, a Reference Number is immediately issued and cash may…

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Remittance requests

  • Q1 I don’t know the recipient’s bank account details. Can I send funds?

    A1 Yes, you can. If you don’t know the recipient’s bank account details, the money can be picked up in cash over the counter at one of our handling offices in the receiving country.

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  • Q2 Why do you need to know the telephone number and e-mail address of the recipient?

    A2 You do not have to complete details of the recipient’s telephone number and e-mail address. However, if you register the e-mail address then we will inform the recipient of the Reference Number(RN) by e-mail. The language used in this case will be the same as the language shown for e-mails, as registered in the membership information for the remitting party (the member). For example, if you have received e-mails from us in Japanese, then we will also send emails to the recipient in Japanese.

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  • Q3 Can the remittance be canceled once the remittance request has been processed?

    A3 In the case of Cash pick-up, the remittance request can be canceled from the members’ site provided the remitted funds have not yet been picked up by the recipient. Please be aware that transfers to bank accounts cannot be canceled once the remittance request process is completed.

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  • Q4 Once a remittance request has been processed, can I change the details?

    A4 No, you can’t. The remittance request can be canceled, provided the remitted funds have not yet been received by the recipient.

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Points to note when making remittance requests

  • Q1 Please tell me the upper limit for a single remittance. Also, are there any limits on the number of remittances I can make and their total value?

    A1 The maximum amount for a single remittance is the equivalent of 1 million yen. Note that the number of remittances, the upper limit of any remittance, and the total value of remittances vary depending on the country and region. See here for details.

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  • Q2 Can remittances be used to pay for on-line gaming and gambling?

    A2 Our services cannot be used for the following purposes: ・To send money to buy foreign-issued lottery tickets within Japan ・To send money for gambling purposes such as on-line casinos, etc. ・To send money for illegal transactions such as the purchase of drugs, stimulants, handguns, or counterfeit goods, etc. ・To send money for the purchase of prohibited imports such as literature that poses a threat to public security and customs ・To send money for the purchase of rare animal and plant life, and processed goods, etc. as prohibited under the Washington Convention and similar. ・To send money for other purposes deemed inappropriate In addition, when money is sent for commercial transactions,…

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  • Q3 What exchange rate (at which specific point in time) is used to convert the funds remitted? After I deposited funds at a convenience store, the exchange rate in the email I received was different from that shown on the screen at the time the remittance was processed. Why is that?

    A3 The applicable exchange rate varies depending on the remittance method. Please see below for details.   Online Remittance The applicable exchange rate is the one valid at the point in time the remittance is requested.   Remit Card The applicable exchange rate is the one valid at the point in time the Reference Number(RN)is issued.   Furikomi Remittance The applicable exchange rate is the one valid at the point in time we obtain confirmation of the funds deposited.   Over the Counter(Snapsend) The applicable exchange rate is the one valid at the point in time the Reference Number(RN) is issued.   Convenience Store Remittance The applicable exchange rate is the…

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Thailand

  • Q1 Can I remit to my own account at other banks besides Siam Commercial Bank?

    A1 Of course. (For more details, please go through List of countries / regions where remittance is permitted)

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  • Q2 How much of the maximum limit for Thailand’s bank account remittance?

    A2 Up to 1 million yen according to SBI Remit’s ceiling level (the maximum amount might be varied upon each beneficiary’s bank’s restriction)

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  • Q3 Which document should I need specially for Thailand’s bank account remittance?

    A3 The bank account’s evidence e.g. Passbook copy

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  • Q4 Can I send funds to an account at Bangkok Bank in Thailand?

    A4 Sorry, but you can’t send money to a Bangkok Bank account. For details, please see Thailand under “list of countries/regions where remittances are allowed.”

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Cambodia

  • Q1 Can I transfer to some other bank besides ACLEDA?

    A1 Sorry, currently only ACLEDA bank is available.

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  • Q2 What is the maximum amount per single remittance?

    A2 The maximum for a single remittance to Acleda Bank is 2500 USD.

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  • Q3 I want to register a “transfer to bank” account to ACLEDA bank account in Cambodia. What should I do?

    A3 A copy of recipient’s personal ID card and Acleda bank account passbook are required.

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  • Q4 I want to send one million JPY. What should I do?

    A4 You can make 4 separate remittances while paying the remittance fees of 4 times.

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Other

  • Q1 I am trying to complete the remittance process on the Internet, but it is not getting anywhere. What should I do?

    A1 The reason you cannot send funds via the Internet may be as follows. ・There is no money in your reserve account. You need to deposit money into your reserve account before requesting an Internet remittance. For details, please see “Internet Remittance – a convenient way to send money.” ・The transaction is restricted. We need to confirm transaction details, such as the purpose of the remittance and your relationship with the recipient, pursuant to the Payment Services Act, the Foreign Exchange Act, and the Act on Prevention of Transfer of Criminal Proceeds and similar. Please contact our customer support.

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  • Q2 For people from Myanmar, male names add the honorific “U”, while “MA” is used for female names. Is this required when registering a recipient?

    A2 No, it is not.

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  • Q3 Can remittances for commercial purposed be made to Australia? Does anything need to be taken when receiving the remittance, regardless of the amount?

    A3 Sorry, but you can’t send money for commercial purposes as this is not allowed. Note that when the recipient picks up the cash locally, they need to present the ID listed on a driver’s license or passport issued in Australia or abroad, or on a National ID Card issued abroad; and their full name, date of birth, address, occupation, and telephone number must be completed on the receipt.

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  • Q4 When a convenience store order number is issued after a remittance of funds is requested at a convenience store, how long is the number valid? Also, how long is the receipt issued at a Fami-port valid?

    A4 When a convenience store order number is issued after a remittance of funds is requested at a convenience store, the number is valid for 3 days. The remittance request is automatically canceled if the deposit cannot be confirmed within 3 days. And the receipt issued at a Fami Port is valid for 30 minutes. For details, please see “Convenience Store Remittance – a convenient way to send money.”

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  • Q5 Russia and Ukraine are countries where remittances are restricted – in which currencies can funds be received?

    A5 The recipient can receive remittances in Dollars (USD) or Euros (EUR). For details, please see Europe under “List of countries / regions where remittance is permitted.”

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  • Q6 Can I remit funds for receipt in a US account?

    A6 Sorry, but funds remitted to the US can only be picked up in cash.

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  • Q7 What forms of personal ID can be used when making a cash pick-up in the Philippines?

    A7 Acceptable forms of ID are a driver’s license; a passport; and postal ID (ID issued by the Post Office)

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