FAQ
General Services
Remittance services
About the SBI Remit
Usage summary
- How many days does it take from applying for membership until I can send funds?
- Will I be able to get the service if I don’t have an e-mail address?
- How long will membership registration last?
Fees
- How much are the remittance fees?
- Are there any costs required upon receiving and upon sending, apart from the remittance fees?
Other
Overseas remittances
Remittance requests
- I don’t know the recipient’s bank account details. Can I send funds?
- Why do you need to know the telephone number and e-mail address of the recipient?
- Can the remittance be canceled once the remittance request has been processed?
- Once a remittance request has been processed, can I change the details?
Points to note when making remittance requests
- Please tell me the upper limit for a single remittance. Also, are there any limits on the number of remittances I can make and their total value?
- Can remittances be used to pay for on-line gaming and gambling?
- What exchange rate (at which specific point in time) is used to convert the funds remitted? After I deposited funds at a convenience store, the exchange rate in the email I received was different from that shown on the screen at the time the remittance was processed. Why is that?
Time required
Other
- I am trying to complete the remittance process on the Internet, but it is not getting anywhere. What should I do?
- When a convenience store order number is issued after a remittance of funds is requested at a convenience store, how long is the number valid? Also, how long is the receipt issued at a Multi-copy machine valid?
Membership Registration
Qualifying for membership
Registration Information
- Can I register using a jointly-used e-mail address?
- I have changed my address – are there any procedures I need to complete?
- I have registered for membership but I have not received an e-mail from you. Why is that?
The process for becoming a member
Other
Corporate members
Changes to membership information
The process for becoming a member
Other
Deposit/Receipt
Deposits
- Can I change the bank to which transfers are made from the Furikomi remittance account and the remittance reserve account?
- Can I make a remittance if the total amount of my deposit is less than the fees?
- Is there a fee for making a deposit?
Receiving / Overseas
- How can I check that the recipient has received the funds remitted?
- Does the recipient need to pay any costs?
- For what period is cash pick-up available? And does the rate change?
Receiving / within Japan
Neobank SBI Remit
Account transfer registration method
How to set up salary receiving account
If you have trouble receiving various cards
- How will I receive my cash card with debit facility once the initial setup is complete?
- How will I receive my ID number card after opening my account?
How to change the display language
Residency period update
- I forgot to update the date of expiry of my residency, so I cannot use do transactions from SBI Remit NEOBANK. Do I need to go through any procedures to do banking transactions again?
- I have renewed my Residence card. How can I update the date of expiry of my residency registered in SBI Remit NEOBANK?
- When do I need to update the date of expiry of my residency?
About available Services
If you have trouble with money transfer
- How much is the transfer fee?
- Is it possible to transfer funds to other bank accounts besides SBI Remit NEOBANK accounts?
- How can I make a transfer?
Using ATMs and cards
Use of your account after returning to your country
- Will it be canceled even if I return home temporarily?
- What happens to the balance remaining in my account when I return to my country?
- Do I need to cancel my account after returning to my country?
- Can I continue to use my account after I return to my country?
Account Usage after Re-Entry
About opening an SBI Remit NEOBANK account
- How can I open an SBI Remit NEOBANK account?
- Are there any application requirements for SBI Remit NEOBANK?
Usage Limit
- How can I check or change my transfer limit?
- How can I check or change the withdrawal limit on my cash card?
- How can I check or change my debit card limit?
Account information
Initial Settings
- The initial setup has failed because authorization is not done on the Debit application screen.
- I don’t know my Identification (ID) number.
- I don’t know how to set the initial settings.
- I don’t know how to log in.
Various Cards
- How can I change or reset my debit PIN?
- How can I change my cash card PIN?
- I made a mistake with my cash card PIN and now my cash card is not working. Do I need to do anything to reactivate my card?
- I have lost my cash card with debit facility/ID number card. What do I need to do?
- How can I reissue a cash card with debit facility or my ID number card?
User name and various passwords
- How do I change my registered information?
- How do I check my user name?
- I have forgotten all my passwords. How do I reset each password?
- How do I reset my WEB login password or WEB transaction password?
- What are SBI Remit NEOBANK user names and various passwords used for?
Account Cancellation
Restrictions on Transactions
